Terms of Use for the Zeler AI Mercado Libre Integration

For purposes of these Terms:

Zeler AI means Zeler AI, with address in Monterrey, Nuevo León, Mexico, responsible for operating the platform, products, services, applications, integrations, websites, and related tools.

ZelerData means the Zeler AI product aimed at connecting, synchronizing, querying, analyzing, and presenting ecommerce operational data, including information from Mercado Libre and Google Sheets.

Mercado Libre means the platform, marketplace, APIs, services, tools, accounts, data, and systems operated by Mercado Libre or its related entities.

Mercado Libre Integration means the authorized connection between a Mercado Libre account and Zeler AI, through the available technical mechanisms, including authorization flows, tokens, APIs, permissions, synchronizations, and queries.

User means the individual who uses Zeler AI, creates an account, connects an integration, authorizes permissions, or accesses the services.

Customer means the person, company, agency, consultant, seller, organization, or entity that contracts, tests, or uses Zeler AI.

Mercado Libre Account means the seller account, seller, user, store, or operating entity of Mercado Libre connected or authorized to be queried by Zeler AI.

Mercado Libre Data means information obtained, synchronized, queried, or processed from Mercado Libre through user authorization, including sales data, orders, listings, products, SKU, prices, stock, commissions, shipments, statuses, metrics, identifiers, logs, and other information available according to granted permissions and applicable APIs.

Operational Data means commercial, transactional, technical, or operational information related to the customer's ecommerce.

Tokens means technical credentials, access tokens, refresh tokens, scopes, permissions, identifiers, or any authorization mechanism necessary to operate the integration.

The Mercado Libre Integration allows Zeler AI, according to the plan, permissions, available features, and user configuration, to:

1. Connect a Mercado Libre account authorized by the user.

2. Query data available through APIs, permissions, and mechanisms allowed by Mercado Libre.

3. Synchronize operational information from the connected account.

4. Perform historical loads or backfill of available data.

5. Display information in app.zeler.ai, Google Sheets, templates, formulas, reports, metrics, or operational views.

6. Generate analyses related to sales, orders, listings, products, SKU, stock, margin, costs, commissions, shipments, and other operational indicators.

7. Detect authorization, permission, synchronization, limit, availability, or configuration errors.

8. Facilitate technical support, diagnostics, and onboarding related to the integration.

In its initial version, ZelerData is mainly oriented to querying, synchronization, analysis, and visualization of data. Zeler AI does not execute automatic changes to listings, prices, inventory, campaigns, messages, reputation, shipments, or other Mercado Libre elements, unless there is a specific future feature, express acceptance by the customer, and applicable terms for that feature.

By connecting a Mercado Libre account, using the integration, starting a trial, requesting onboarding, generating reports, or querying Mercado Libre data through Zeler AI, you declare that you have read, understood, and accepted these Terms.

If you do not accept these Terms, you must not connect Mercado Libre accounts or use the integration.

Use of the integration is also subject to the terms, conditions, policies, documentation, limits, permissions, and rules that Mercado Libre establishes for its users, sellers, developers, APIs, and applications.

Zeler AI is an independent technology provider.

Zeler AI does not control Mercado Libre, its APIs, policies, accounts, data, permissions, limits, availability, business rules, reputation, sanctions, blocks, KYC, listings, charges, shipments, claims, or internal decisions of Mercado Libre.

Mercado Libre may modify, restrict, suspend, limit, or remove APIs, permissions, data, endpoints, documentation, policies, rules, authorization flows, accounts, or services at any time. Such changes may partially or totally affect the Mercado Libre Integration.

Zeler AI will not be responsible for failures, interruptions, changes, suspensions, blocks, loss of access, errors, unavailability, restrictions, sanctions, or modifications attributable to Mercado Libre or third parties.

The user and customer undertake to comply at all times with the applicable terms, conditions, policies, rules, and documentation of Mercado Libre.

The user must not use Zeler AI to carry out activities that violate Mercado Libre terms, including, without limitation:

1. Accessing data without authorization.

2. Connecting third-party accounts without sufficient permission.

3. Evading technical limits, restrictions, validations, permissions, or security mechanisms.

4. Performing scraping, unauthorized extraction, or unauthorized mass collection.

5. Manipulating data, reputation, metrics, listings, prices, stock, or information in a manner contrary to Mercado Libre rules.

6. Using the integration for fraud, abuse, spam, reverse engineering, unauthorized automation, unfair competition, or illegal activities.

7. Sharing, selling, publishing, or using data obtained from Mercado Libre in an unauthorized manner.

8. Using information of buyers, sellers, or third parties for purposes other than those permitted.

9. Violating intellectual property, trademark, privacy, confidentiality, or security rights of Mercado Libre or third parties.

10. Using Zeler AI to attempt to obtain access to unauthorized features, data, or resources.

Zeler AI may suspend, limit, or terminate access to the Mercado Libre Integration if it detects misuse, legal risk, security risk, breach of these Terms, breach of Mercado Libre policies, request from an authority, request from Mercado Libre, or potential impact on the platform.

To connect a Mercado Libre account to Zeler AI, the user must complete the corresponding authorization flow and grant the permissions required to operate the integration.

The user declares and warrants that:

1. They are the owner of the connected Mercado Libre account, or

2. They have sufficient authorization from the owner of the Mercado Libre account, or

3. They act as representative, administrator, agency, consultant, collaborator, or authorized user with sufficient authority to connect that account.

When an agency, consultant, or third party connects a Mercado Libre account of an end customer, they will be responsible for having express and sufficient authorization from the owner of that account.

Zeler AI will not be responsible for connections made without sufficient authorization by the user, customer, agency, consultant, or third party that configures the integration.

For a real test and proper operation, the Mercado Libre linking may require sufficient permissions, an administrator user, main seller, or the role that Mercado Libre requires to authorize access.

If the user does not have sufficient permissions, the connection may fail, remain incomplete, limit access to certain data, or prevent synchronization.

Zeler AI may request that the linking be performed by the owner, administrator seller, or user with appropriate permissions.

The user is responsible for verifying that the Mercado Libre account is active, complies with applicable requirements, has sufficient permissions, is not restricted, and allows authorization of applications or integrations.

Zeler AI does not request, does not need, and must not receive Mercado Libre passwords.

The user must not share with Zeler AI passwords, authentication codes, private keys, personal access, two-factor authentication factors, login credentials, or equivalent Mercado Libre information.

The connection must be performed through the available authorization mechanisms, including official permission and token flows.

If a user shares passwords or credentials outside the authorized flow, they do so at their own risk and contrary to Zeler AI security recommendations.

When the user authorizes the Mercado Libre Integration, Zeler AI may receive, store, and process tokens, refresh tokens, scopes, application identifiers, permissions, seller ID, authorization data, and metadata necessary to keep the integration active.

Zeler AI uses these elements to:

1. Authenticate the authorized integration.

2. Query permitted APIs.

3. Execute synchronizations.

4. Renew access when technically necessary.

5. Maintain service continuity.

6. Diagnose authorization errors.

7. Revoke, disconnect, or invalidate access when applicable.

8. Protect platform security.

Zeler AI implements reasonable security measures to protect tokens and technical credentials, including access controls, secure storage, encryption or equivalent mechanisms, and separation between secrets and operational metadata when applicable.

Depending on granted permissions, available features, contracted plan, and data accessible through Mercado Libre, Zeler AI may process information related to:

1. Account, seller, store, or user identifiers.

2. Listings, products, items, variations, titles, SKU, attributes, categories, and listing status.

3. Sales, orders, units sold, amounts, dates, statuses, and commercial metrics.

4. Stock, inventory, availability, inventory changes, and operational-risk signals.

5. Prices, costs uploaded by the user, commissions, charges, shipments, and data necessary for margin analysis.

6. Logistics information, shipping methods, fulfillment, shipping statuses, and data related to operations.

7. Historical data available according to Mercado Libre limits, permissions, and APIs.

8. Synchronization logs, errors, limits, API responses, processing times, and update status.

9. Data necessary for reports, templates, formulas, indicators, audits, and operational analyses.

10. Other data authorized by the user and necessary to provide the service.

Zeler AI does not guarantee that all of the above data will be available for all accounts, countries, users, plans, permissions, or times. Availability depends on Mercado Libre, the permissions granted, the user's configuration, and the technical scope of Zeler AI.

Zeler AI does not seek to process buyers' personal data as a main purpose.

However, some APIs, reports, orders, or authorized Mercado Libre data may include information related to buyers, recipients, commercial contacts, or other third parties.

When such data is received through an authorized integration, Zeler AI will process it only to the extent necessary to provide the service, maintain technical operation, comply with applicable obligations, handle support, or execute customer instructions.

Zeler AI will seek to apply minimization, security, restricted-access, and limited-retention criteria with respect to personal data of buyers or third parties.

The customer is responsible for complying with its own legal, contractual, and privacy obligations toward buyers, sellers, end customers, collaborators, or third parties whose data is processed through the integration.

The user may use the Mercado Libre Integration only for legitimate purposes related to the operation, analysis, control, management, and improvement of their ecommerce activity or that of their authorized customers.

Permitted use includes:

1. Querying authorized operational data.

2. Generating live reports.

3. Analyzing sales, listings, stock, margin, products, SKU, prices, commissions, shipments, and metrics.

4. Reducing manual reports and repeated downloads.

5. Standardizing internal reports or reports for customers.

6. Detecting operational problems.

7. Prioritizing commercial or operational actions.

8. Following up on authorized Mercado Libre accounts.

9. Using data in Google Sheets, app.zeler.ai, or compatible tools within the scope of the service.

10. Receiving technical support related to the integration.

The user may not use the Mercado Libre Integration to:

1. Access accounts without authorization.

2. Connect third-party accounts without sufficient permission.

3. Extract unauthorized data.

4. Scrape, crawl, harvest, or perform automated collection outside permitted mechanisms.

5. Resell, sublicense, publish, distribute, or share Mercado Libre data in an unauthorized manner.

6. Create databases of buyers, sellers, competitors, or third parties for non-permitted purposes.

7. Use Mercado Libre data for spam, phishing, fraud, harassment, discrimination, unauthorized advertising, or illegal activities.

8. Circumvent technical limits, rate limits, permissions, blocks, validations, or security controls.

9. Interfere with Mercado Libre, Zeler AI, APIs, infrastructure, availability, or third-party security.

10. Use bots, automations, or unauthorized mechanisms to manipulate listings, prices, stock, reputation, sales, messages, claims, or metrics.

11. Use the integration to infringe intellectual property, privacy, confidentiality, competition, consumer protection, or applicable regulatory rights.

12. Share credentials, tokens, or access with unauthorized third parties.

13. Attempt to discover, copy, modify, decompile, attack, or compromise the infrastructure of Zeler AI or Mercado Libre.

14. Use production data of end customers without authorization from those customers.

15. Carry out any activity contrary to these Terms, the Data Use Policy, the Privacy Notice, the General Terms of Zeler AI, or Mercado Libre policies.

Unless expressly stated otherwise in a future feature, the Zeler AI Mercado Libre Integration operates as a query, synchronization, analysis, and visualization tool.

Zeler AI will not automatically modify listings, prices, stock, campaigns, shipments, messages, reputation, claims, discounts, or other Mercado Libre elements without a specific feature, express authorization from the customer, and acceptance of applicable terms.

If in the future Zeler AI enables features that execute actions on Mercado Libre, such features may require additional permissions, confirmations, security controls, logs, limits, and acceptance of specific terms.

Zeler AI obtains, processes, or displays data from Mercado Libre, APIs, permissions, user configurations, spreadsheets, and related systems.

The accuracy, availability, integrity, update frequency, or completeness of data may depend on:

1. Mercado Libre availability.

2. Permissions granted by the user.

3. API limits.

4. Changes to endpoints, structures, policies, or rules.

5. Status of the Mercado Libre account.

6. Mercado Libre restrictions, blocks, validations, or requirements.

7. Synchronization errors.

8. Incorrect configurations.

9. Internet, infrastructure, cloud, processing, or third-party failures.

10. Incomplete, incorrect, or delayed data in the original source.

Zeler AI works to improve service reliability, but it does not guarantee that data will always be complete, updated, available, accurate, or error-free.

The customer must validate information before making critical commercial, financial, tax, logistical, operational, or legal decisions.

Zeler AI may perform historical loads or backfill of information available from Mercado Libre, subject to permissions, limits, available data, contracted plan, account size, operational volume, API stability, and technical capacity.

Backfill may take time depending on data volume, number of listings, orders, SKU, allowed calls, technical limits, Mercado Libre restrictions, and infrastructure conditions.

Zeler AI may show statuses such as pending, in process, partial, completed, or error.

Zeler AI does not guarantee that all historical data will be available or that Mercado Libre will allow unlimited or complete information recovery.

The Mercado Libre Integration may be used together with Google Sheets, templates, formulas, and live reports.

The user is responsible for administering access to their spreadsheets, editing permissions, shared users, copies, exports, downloads, and subsequent use of data outside Zeler AI.

Zeler AI will not be responsible for disclosure, editing, deletion, copying, download, publication, or misuse of data once the user exports, shares, or uses it outside the services controlled by Zeler AI.

Use of the Mercado Libre Integration may be subject to plans, limits, update frequency, order volume, technical consumption, number of queries, fair-use rules, overages, and applicable commercial conditions.

Zeler AI may apply limits to protect stability, security, costs, availability, and the experience of other users.

Zeler AI may limit, pause, degrade, suspend, or adjust synchronizations, formulas, queries, reports, or features when it detects:

1. Excessive consumption.

2. Abusive use.

3. Security risk.

4. Repeated failures due to incorrect configuration.

5. Breach of terms.

6. Non-payment.

7. Attempt to evade limits.

8. Use that affects Zeler AI, Mercado Libre, or other users.

9. Request from an authority or competent third party.

10. Breach of Mercado Libre policies.

When a plan includes limits by orders, frequency, or consumption, Zeler AI may apply overage charges according to the current commercial terms.

Zeler AI may offer free trials or pilots of the Mercado Libre Integration.

During a trial, the user must comply with these Terms, the Data Use Policy, the Privacy Notice, and other applicable conditions.

If the user does not wish to connect a real account, Zeler AI may offer demonstrations with sample data or test accounts, when available. Such demonstrations do not replace validation with real data or guarantee equivalent results in a production account.

The user may request disconnection of a Mercado Libre account from the features available in Zeler AI or by writing to privacidad@zeler.ai.

The user may also revoke access from the tools, settings, or mechanisms made available by Mercado Libre.

Upon disconnecting an account:

1. Zeler AI will stop performing new synchronizations for that account, except for residual technical processes necessary to complete disconnection.

2. Some historical data or records may be kept temporarily according to the Privacy Notice, Data Use Policy, legal, tax, contractual, security, or support obligations.

3. Zeler AI may delete, block, or anonymize operational data according to its retention policies.

4. Some formulas, reports, templates, or results may stop working or become outdated.

The customer may request early deletion of data by writing to privacidad@zeler.ai.

Zeler AI will keep data associated with the Mercado Libre Integration for the time necessary to provide the service, maintain synchronizations, administer the account, handle support, comply with legal, tax, accounting, contractual, or security obligations, or resolve disputes.

When the customer cancels their account, disconnects the integration, or requests deletion of data, Zeler AI may delete, block, or anonymize the associated operational data within a reasonable period, which in general terms may be up to 90 days, unless there is a legal, tax, contractual, technical, security, or dispute-resolution obligation that requires keeping it for longer.

Zeler AI implements reasonable administrative, technical, and physical measures to protect data, tokens, technical credentials, logs, and operational information related to the Mercado Libre Integration.

These measures may include:

1. Access control by user, organization, and role.

2. Secure storage of tokens and secrets.

3. Encryption or equivalent mechanisms.

4. Cloud infrastructure with security controls.

5. Logs and activity monitoring.

6. Separation between secrets and operational data when applicable.

7. Restriction of internal access based on need.

8. Diagnostic, support, and incident-response procedures.

9. Review of errors, suspicious activity, and unusual use.

10. Continuity, backup, and recovery measures when applicable.

No system is completely immune to risks. The user must also protect their access, administer permissions, limit authorized users, revoke unnecessary integrations, and avoid sharing sensitive data through insecure channels.

Zeler AI may offer support related to the Mercado Libre Integration through email, WhatsApp, internal channels, documentation, videos, guides, or available mechanisms.

Unless specifically agreed in writing, support is provided on a best-efforts basis and during business hours.

Zeler AI does not guarantee specific response times, resolution of all errors, continuous availability of Mercado Libre, correction of external failures, or support for problems caused by configurations, permissions, restrictions, or changes outside Zeler AI.

Zeler AI may suspend, limit, or terminate access to the Mercado Libre Integration, with or without prior notice, when any of the following occur:

1. Breach of these Terms.

2. Breach of the General Terms of Zeler AI.

3. Breach of the Privacy Notice or Data Use Policy.

4. Breach of Mercado Libre policies, rules, or terms.

5. Connection of accounts without sufficient authorization.

6. Security risk, fraud, abuse, or misuse.

7. Non-payment.

8. Excessive use or evasion of limits.

9. Request from Mercado Libre, an authority, or a third party with sufficient authority.

10. Impact on the stability, security, or availability of Zeler AI.

11. Use that may cause damage, liability, sanction, block, or reputational risk for Zeler AI.

12. End of availability of APIs, permissions, or technical conditions necessary to operate the integration.

Suspension or termination may affect reports, synchronizations, templates, formulas, historical data, analyses, and associated results.

Zeler AI retains all rights over its software, code, design, interfaces, templates, formulas, reports, documentation, models, rules, algorithms, brands, names, logos, processes, know-how, and own materials.

The customer retains the rights that correspond to them over their data, commercial information, costs, configurations, own reports, and data of their operation.

Mercado Libre retains the rights that correspond to it over its brands, APIs, documentation, platform, services, data, names, logos, and other protected assets.

Use of the Mercado Libre Integration does not grant the user rights over the intellectual property of Zeler AI, Mercado Libre, or third parties.

The user must keep confidential any non-public information related to Zeler AI, including access, private documentation, credentials, configurations, technical information, personalized prices, processes, betas, tests, errors, roadmap, internal materials, or any information identified as confidential.

Zeler AI will process customer information according to the Privacy Notice, Data Use Policy, and these Terms.

The customer is responsible for:

1. Having sufficient authorization to connect Mercado Libre accounts.

2. Administering users, access, and permissions.

3. Verifying the legality of using connected data.

4. Complying with Mercado Libre terms and policies.

5. Validating data before making decisions.

6. Reviewing permissions granted to Zeler AI.

7. Revoking integrations that should no longer operate.

8. Protecting credentials and access.

9. Informing end customers or third parties when necessary.

10. Not uploading or sharing unnecessary, sensitive, or unauthorized data.

11. Complying with tax, commercial, privacy, consumer, marketplace, and any regulatory obligations applicable to its operation.

12. Answering for the use that its users, collaborators, agencies, consultants, or representatives make of the integration.

To the maximum extent permitted by applicable law, Zeler AI will not be responsible for:

1. Changes, failures, restrictions, or unavailability of Mercado Libre.

2. Errors, delays, or incomplete data from Mercado Libre.

3. Commercial, financial, tax, logistical, or operational decisions made by the customer based on data, reports, alerts, or analyses.

4. Loss of sales, profit, ranking, reputation, positioning, opportunities, data, revenue, or expected benefits.

5. Blocks, sanctions, suspensions, restrictions, or actions taken by Mercado Libre regarding the customer's account.

6. Unauthorized use of connected accounts by the customer or third parties.

7. Incorrect configurations, insufficient permissions, or lack of user authorization.

8. Errors in spreadsheets, formulas edited by the user, copies, exports, or data manipulated outside Zeler AI.

9. Internet, cloud, provider, API, external-system, or third-party infrastructure failures.

10. Unauthorized access resulting from user negligence, shared passwords, mismanaged permissions, or compromised devices.

11. Breaches by the customer toward Mercado Libre, buyers, sellers, end customers, authorities, or third parties.

Zeler AI provides operational-support tools. The customer retains final responsibility for its operation, decisions, accounts, data, compliance, and commercial actions.

The customer agrees to defend, indemnify, and hold Zeler AI harmless from claims, damages, losses, liabilities, sanctions, costs, expenses, fees, or proceedings arising from:

1. Misuse of the Mercado Libre Integration.

2. Connection of accounts without sufficient authorization.

3. Breach of these Terms.

4. Breach of Mercado Libre policies.

5. Violation of third-party rights.

6. Improper processing of data of buyers, end customers, sellers, or third parties.

7. Instructions given to Zeler AI by the customer.

8. Use of data outside Zeler AI.

9. Illegal, fraudulent, abusive, or unauthorized activities.

10. Legal, tax, commercial, contractual, or regulatory breach by the customer.

Zeler AI may modify, update, limit, suspend, replace, or discontinue all or part of the Mercado Libre Integration for technical, commercial, legal, regulatory, security, availability, compliance reasons, changes by Mercado Libre, API changes, permission changes, or product evolution.

When reasonable, Zeler AI will seek to notify relevant changes by email, notice on the platform, or publication on its legal sites.

Continued use of the integration after a change will imply acceptance of the updated conditions.

Zeler AI may modify these Terms to reflect legal, technical, commercial, operational, security, product, Mercado Libre policy, or related-service changes.

The current version will be available at:

https://zeler.ai/en/legal/terms/mercado-libre

When changes are relevant, Zeler AI may notify them by email, platform notice, website publication, or any other reasonable means.

These Terms form part of the legal framework of Zeler AI and must be read together with:

1. Comprehensive Privacy Notice of Zeler AI.

2. Data Use Policy of Zeler AI.

3. General Terms of Service of Zeler AI.

4. Fair Use Policy, if available.

5. Specific terms of other products or integrations.

6. Applicable terms, conditions, policies, and documentation of Mercado Libre.

In case of conflict between these Terms and the General Terms of Zeler AI, these Terms will prevail only with respect to the specific use of the Mercado Libre Integration.

In case of conflict between these Terms and the mandatory Mercado Libre policies applicable to use of its platform or APIs, the user must comply with Mercado Libre policies and Zeler AI may adjust, limit, or suspend the integration as necessary.

For questions, support, disconnection, data requests, deletion, privacy, or matters related to the Mercado Libre Integration, you may contact us at:

Email: privacidad@zeler.ai

Controller: Zeler AI

Address: Monterrey, Nuevo León, Mexico

Website: https://zeler.ai

URL of these Terms: https://zeler.ai/en/legal/terms/mercado-libre